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System Support Analyst

📍 IQVIA • Taguig, Metro Manila, Philippines • Posted June 26, 2026

Full time Posted June 26, 2026
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Job Description

Roles and Responsibilities:

  • Communicates with end users to clarify and define requirements
  • Provide comprehensive Customer/Technical support services to support center customers
  • Work within Service Level Agreements
  • Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements
  • Take all steps to resolve issues reported to them and or escalate to the appropriate contact
  • Use all available reference materials to help resolve the customer’s issue/
  • Take all necessary steps to ensure customer satisfaction at the end of the service
  • Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components
  • Promptly notify management of any potentially “dissatisfied” customers
  • Follow all documented escalation procedures, including hand off times, for issues requiring immediate management interventi...

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