Job Description
Responsibilities
- Investigate and resolve application-related incidents and user issues
- Use SQL queries to troubleshoot data issues, validate records, and investigate system errors
- Work with internal teams to diagnose application and database problems
- Perform basic hardware and workstation troubleshooting for user devices
- Monitor and respond to support tickets within SLA
- Document troubleshooting steps and resolutions
- Provide technical support by troubleshooting hardware, software, and network issues, and assisting users with system-related concerns.
Qualifications
- Strong SQL knowledge (joins, subqueries, data validation, troubleshooting queries)
- Experience with databases such as SQL Server, MySQL, or PostgreSQL
- Basic Windows and workstation hardware troubleshooting
- Experience with ticketing or incident management systems is a plus
- Good...
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