Job Description

Full Location: Hermosillo - MX
Systems Support Specialist 
The Systems Support Specialist will act as an escalation point for client Subject Matter Experts, System Support Specialists act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, the Systems Support Specialist will offer a world-class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.
In this role you will:
Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering.
Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documen...
            

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