Job Description

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.
Job Summary
The Team Head is responsible in manageing the Customer Contact Center's operational requirements to ensure its readiness to serve BDO customers prior to the implementation of any new product or service.
Key Responsibilities
Monitor, track and forecast work volumes to ensure the unit is well capacitized

Build and maintain strong partnerships with Product/System Owners, and Contact Center Units to successfully plan, organize, and monitor completion of all business projects within agreed timelines

Accurate and timely release of relevant documentation for Contact Center use (ie. PPC, Se...
            

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