Job Description

                Team Lead – BPO ( Inbound Voice Process)

Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)

Location: Infopark, Kakkanad, Kochi

Shift: Night Shift (Monday–Friday)

Salary: Up to ₹8 LPA

Education: Bachelor's Degree Mandatory

Responsibilities
Monitor daily call performance, quality, and productivity of the team
Ensure SLA, KPI, an...

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