Job Description
Description
Amazon's Last Mile ACES (Amazon Customer Excellence System) team is seeking a data-driven Business Analyst to support continuous improvement initiatives across the delivery network. The Business Analyst will be responsible for converting complex operational data into actionable insights, enabling stakeholders to make informed decisions that improve customer experience and operational efficiency.
This role requires a combination of strong analytical skills, business acumen, and the ability to communicate findings effectively to cross-functional teams.
Key Responsibilities
Extract, analyze, and model operational data to identify trends, root causes, and improvement opportunities across Last Mile delivery operations
Design, build, and maintain reporting dashboards (QuickSight/Tableau) to track key performance indicators including CPS, FDPS, DNR Concessions, DOT, and Customer Rescue metrics
Support Network Reviews by developing input/ou...
Amazon's Last Mile ACES (Amazon Customer Excellence System) team is seeking a data-driven Business Analyst to support continuous improvement initiatives across the delivery network. The Business Analyst will be responsible for converting complex operational data into actionable insights, enabling stakeholders to make informed decisions that improve customer experience and operational efficiency.
This role requires a combination of strong analytical skills, business acumen, and the ability to communicate findings effectively to cross-functional teams.
Key Responsibilities
Extract, analyze, and model operational data to identify trends, root causes, and improvement opportunities across Last Mile delivery operations
Design, build, and maintain reporting dashboards (QuickSight/Tableau) to track key performance indicators including CPS, FDPS, DNR Concessions, DOT, and Customer Rescue metrics
Support Network Reviews by developing input/ou...
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