Job Description
- Lead and motivate the team to consistently meet customer expectations and service targets (SLAs).
- Provide regular feedback and development opportunities to improve team skills and performance.
- Manage daily workflows and monitor interactions to ensure high service standards and policy compliance.
Job Requirements
- College graduate or at least 2nd year of college
- Must have 1 year of team lead experience
- Must have at least 6 months customer service background, voice account
- Excellent communication both written and oral
- Proficient in MS Office (Excel, Word) and highly detailed when tracking team performance metrics.
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application