Full time Posted June 10, 2026
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Job Description

Key accountabilities

Describe the areas the role is ultimately responsible for.
 

  • Assign activities to the Analyst for action.
  • Manage and delegate work fairly and effectively within the team
  • Request and ensure that the team has access to all the required applications required for the process
  • Review the work of the analyst to ensure quality is maintained and processes are followed as given in the procedure documents.
  • Ensure adherence to SLAs and TATs.
  • Ensure that procedure documents and training material are up-to-date and accurate.
  • Timely MIS and Reporting
  • Develop an in depth understanding of the technical aspects of the process
  • Set objectives for direct reports, conduct regular appraisals and manage performance conversations.
  • Provide direction and guidance to the team on a day to day basis
  • Identify and develop leadership qualities in individuals and groom them for the next level...
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