Job Description
Description
Years of Experience :
Minimum of 3 – 5 years’ experience as Process Lead or Team Leader in IT or ITSM industry. Experience in handling chat processes will be a plus
Key Purpose:
The Process Lead / Team Leader (Technical) for the Support Services must be a highly focused person who will ensure a top quality results-oriented and highly successful operations team. He must be results driven and able to take on high targets and keep the team motivated to achieve the goal. This is a role consisting of the five major responsibilities of: End to end Service Delivery, Analytics and data mining, Process Improvement, Client relationships & Team Management.
Key Role & Responsibilities:
Client responsibilities:
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