Job Description
Support Services Group is on the lookout for an experienced individual to step into the role of Team Leader. If you are a tenured customer service representative or have SME experience, and you're ready to elevate your career in a leadership role, this opportunity is tailored for you!
About The Role
As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:
- Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.
- Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.
- Training and motivating agents to consistently deliver high-quality work within set timelines.
- Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.
- Manag...
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