Job Description
On-site - Quezon 1-3 Yrs Exp Bachelor Full-time
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Job Description
Manage and lead a team handling financial/banking accounts.
- Monitor KPIs, productivity, and quality metrics.
- Analyze collections data and reports to drive performance.
- Ensure compliance with banking laws, guidelines, and internal processes.
- Handle escalations and maintain high customer service standards.
- Coach and mentor team members to achieve targets.
Requirements
- Bachelor's Degree.
- Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment.
- Sound knowledge on the banking domain and understanding of processes and bucket flows.
- Good to have: Exposure to US or UK banking industry.
- Not a job hopper.
- Must not be a present or former employee of Wipro.
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