Job Description
Ready to take your leadership skills to the next level? Fusion CX is hiring Team Leaders for our Silang site! Step into a role where you’ll drive team performance, inspire excellence, and shape a culture of collaboration in a dynamic BPO environment. If you’re passionate about coaching, achieving targets, and fostering a high-performing team, this is your chance to lead and grow in a company that values people, impact, and career development. Explore this top employment opportunity in Silang today and be part of a global CX company.
Job Description
- Lead, motivate, and support a team of agents to meet and exceed performance targets.
- Monitor daily performance metrics and conduct regular coaching sessions.
- Handle escalations and ensure client satisfaction.
- Foster a culture of accountability, engagement, and teamwork.
Job Requirements
- Proven experience as a Team Leader in a BPO or similar setting. <...
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