Team Manager, Collections (Pickering)

Team Manager, Collections

We’re looking for an experienced Team Manager, Collections to oversee a team of Collectors while driving strong performance and operational excellence.

Responsibilities

• Lead, coach, and mentor a team of Collectors, fostering a high‑performance culture focused on accountability and continuous improvement.
• Oversee and validate accurate timekeeping for the team.
• Deliver ongoing training and development to support skill growth and career progression.
• Handle and de‑escalate complex customer complaints while maintaining a positive and professional company image.
• Conduct monthly one‑on‑one meetings to review performance, provide feedback, and set clear goals.
• Prepare and submit accurate daily productivity forecasts for the team.
• Compile detailed daily reports to monitor performance, identify trends, and highlight opportunities for improvement.
• Address minor policy issue...