Job Description
Technical Service Engineer – Bogota, Colombia
Perform field service activities including installation, preventive and corrective maintenance, upgrades, technical support, and service training for customers and distributors in Colombia and other Spanish‑speaking LATAM regions.
Key Responsibilities
- Ensure completion of service order tasks in our system in compliance with the current SLA policy.
- Monitor technical customer complaints, escalates issues to the appropriate stakeholders and follows up until closure.
- Create technical service quotations and manage spare parts orders.
- Monitor spare parts safety stock levels and consumption, and prepare and submit replenishment orders with the Import department.
- Ensure organization and maintenance of the service workshop following 5S principles.
- Demonstrate a continuous improvement mindset, strong collaboration, cooperation, and sense of ownership, wh...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application