Job Description
Job Description
- IT Project Management when onboarding new clients
- Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders
- Draw up project plans and timelines.
- IT Procurement
- Good communicator
- Organizing IT resources to meet PMO/Client timelines.
- Maintain relationship with client/client IT into BAU environment
- To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations
- Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime.
- Draft reports on IT Service Delivery and present the data to the Senior Management Team
- Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences
- Be proactive and review business process...
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