Job Description
Responsibilities
- Gain extensive knowledge of Avature's highly configurable platform, including future capabilities, AI features, and technical components.
- Gain business acumen, discussing ROI and process efficiency with senior leaders.
- Navigate complex stakeholder landscapes, connecting platform usage to business-level and C-level objectives.
- Drive customer retention, expansion, and advocacy, positioning yourself as a trusted advisor and thought partner.
- Monitor customer health and proactively address risks, orchestrating multi‑team mitigation plans when needed.
- Maintain Avature's reputation of providing superior customer service and strategic guidance.
- Manage a select portfolio of strategic customers and lead their success plans.
- Scope and oversee change‑request projects end‑to‑end: requirements, internal coordination, and delivery assurance.
- Hold strategic alignment sessions, roadmap briefings, and...
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