Job Description
To undertake reception and associated duties providing information and advice to
customers.
To communicate with customers by telephone, face to face, electronically or by post.
To receive requests, assessing and prioritising the reason for the request together with its
urgency, and taking prompt appropriate action in accordance with procedures and service
instructions.
To provide an interface with insurance engineers and assessors, scheduling inspection
appointments, processing of technical reports, vehicle repairs and documentation liaising
with workshop supervision and fleet customers
To contact customers to monitor satisfaction and quality control checks.
To quality check vehicle and equipment Inspection documentation. Filing of manual records
and files to ensure 'O' licence compliance.
To create monthly maintenance schedules for vehicles and plant, distributing to fleet
customers from the electronic transport management system in a timely...
customers.
To communicate with customers by telephone, face to face, electronically or by post.
To receive requests, assessing and prioritising the reason for the request together with its
urgency, and taking prompt appropriate action in accordance with procedures and service
instructions.
To provide an interface with insurance engineers and assessors, scheduling inspection
appointments, processing of technical reports, vehicle repairs and documentation liaising
with workshop supervision and fleet customers
To contact customers to monitor satisfaction and quality control checks.
To quality check vehicle and equipment Inspection documentation. Filing of manual records
and files to ensure 'O' licence compliance.
To create monthly maintenance schedules for vehicles and plant, distributing to fleet
customers from the electronic transport management system in a timely...
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