Technical Advertiser Solution Analyst

Job Description

• Manage customer interactions to increase customer satisfaction and improve service quality, specifically for technical integrations on advertisers' webpages and platforms.
• Provide technical onboarding solutions according to Service Level Agreements and quality and quantitative standards, ensuring advertisers' questions and issues are resolved.
• Provide pre- and post-sales support for all self-service products, primarily supporting integration of eCommerce tracking capabilities on customer web and app platforms.
• Conduct call and email support for companies that advertise on the platform regarding technical issues such as troubleshooting general Pixel implementation, conducting Pixel verifications, and onboarding new advertisers onto clients' measurement solutions.
• Appropriately elevate issues which cannot be directly resolved or require Product intervention.
• Perform proactive and reactive analyses of ...