Job Description
Enhance operations as a Technical Analyst with FCC, focusing on technology solutions and customer service. You will troubleshoot issues, interpret business needs, and work with cloud technologies.
This permanent role emphasizes leveraging your technical curiosity and critical thinking to develop effective systems. You will gather requirements, configure tools, and support automation to drive improvements. Bring your service desk experience to resolve issues and ensure reliable operations, while maintaining accurate documentation.
Key Responsibilities:
• Develop and support technical solutions for FCC’s capabilities
• Lead team meetings and engage in on-call rotations
• Provide technical support via multiple communication methods
• Troubleshoot and document major IT incident resolutions
• Conduct trend analysis for second-level IT support issues
Requirements:
• Diploma in information technology or computer science
• Minimum two years in service desk or call...
This permanent role emphasizes leveraging your technical curiosity and critical thinking to develop effective systems. You will gather requirements, configure tools, and support automation to drive improvements. Bring your service desk experience to resolve issues and ensure reliable operations, while maintaining accurate documentation.
Key Responsibilities:
• Develop and support technical solutions for FCC’s capabilities
• Lead team meetings and engage in on-call rotations
• Provide technical support via multiple communication methods
• Troubleshoot and document major IT incident resolutions
• Conduct trend analysis for second-level IT support issues
Requirements:
• Diploma in information technology or computer science
• Minimum two years in service desk or call...
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