Technical Application Specialist

**What you will be doing**:- Staying up-to-date with software updates and changes to provide accurate, timely solutions to customers.
- Assisting with system setup, configuration, and the use of programming or integration tools to support customization, extension, and integration of products.
- Collaborating with cross-functional teams, such as customer experience and sales, to address concerns impacting customer satisfaction.
- Assisting in mentoring and supporting other team members to ensure consistency and high standards of customer service.
- Contributing to and utilizing the department's knowledge base articles and FAQs.
**What you will likely bring**:- Ability to effectively communicate both verbally and in writing- Strong customer experience skills with a service-oriented mindset- Excellent problem-solving and troubleshooting abilities- Ability to work independently and as part of a team in a high-volume, fast-paced support environment**What could set you...