Job Description
Our customer, located in Mississauga, ON, is seeking a Customer Service Representative to join their team on a permanent basis.
The Customer Service Representative will be responsible for providing exceptional customer support, processing quotes, entering orders, and processing returns.
Responsibilities
- Provide quality customer service, maintain high customer satisfaction, and respond to all inquiries received via phone, fax, mail, and email. Redirect inquiries to the appropriate department when necessary.
- Work with other departments to resolve order-related issues, facilitate solutions, and improve customer support. This includes determining product availability and pricing, advising on backorder situations, arranging shipment of tools and parts, and following up on orders.
- Coordinate with Accounting to update customer records in the Infor system. Maintain email co...
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