Technical Delivery Manager

Mission

Your mission as Technical Delivery Manager at Root is to lead the successful delivery of client and insurance product implementations by building and leading high-performing delivery teams that execute with speed, quality, and professionalism.

This is a hands-on leadership role with ownership of implementation outcomes and client relationships throughout the delivery lifecycle. You will actively support the teams, remove obstacles, and resolve complex challenges.

You will report to the Head of Business Operations with the Projects Team Lead and the Solutions Engineering Team Lead reporting directly to you. While you are directly responsible for these two functions at Root, excellent delivery requires collaboration across the whole business and you will be required to lean on and include other parts of the business if and when required.

Key Performance Indicators

• Client Satisfact...