Job Description

Description
Technical Lead (Dynamics & Integration)
Programme Context
This role sits within the engineering arm of Engagement Services, working as part of a squad‑based delivery model.
The team delivers across:
Dynamics CRM (customer journeys)
Integration layers (APIs, services)
Platform services and system connectivity
This supports the same broader ecosystem:
Customer engagement
Sales journeys
Customer servicing
Where This Role Sits
This role is part of the engineering function, working alongside:
Product (Technical PO – defines direction)
Architecture (sets standards and design)
Delivery (manages timelines and execution)
👉 This role drives the “how” (technical execution)
🔹 Core Problem This Role Solves
Developers need stronger technical leadership and direction
Risk of:
Inconsistent builds
Poor implementation decisions
        

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