Technical Program Director - Assisted Channels (Madrid)

Technical Program Director – Assisted Channels

Country: Spain

We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process.

We are building a customer‑focused and technology‑driven platform for Assisted Channels. Our mission is to create a new enhanced way of working in Branches and Contact Centers, and we are on the lookout for professionals that will make a difference in the current Phygital world!

Responsibilities

• Manage and coordinate programs focused on assisted channels transformation, to address the bank’s requirements and customers’ needs.
• Monitor all project activities and timelines, reporting progress and identifying potential delays.
• Collaborate with all stakeholders within the infrastructure, operations and end‑user technology teams and the bank domains to manage expectations and ensure smooth delivery.
• Create a...