Technical Projects & Support Engineer (CRM & IT)

Overview

Job Title: Technical Projects & Support Engineer (CRM & IT)

Location: Central London

Salary: Up to £60,000 DOE

We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP—helping clients reimagine how technology supports their business growth.

Responsibilities

• CRM Systems Ownership & Development : Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365.
• Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals.
• Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms.
• Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements.
• Project Delivery & Systems Improvement : ...