Job Description
Join Fujitsu as a Technical Service Desk Analyst to resolve technical issues for School Districts. You will manage tickets, provide L1 support, and ensure service levels are met every day.
This role focuses on analyzing and resolving incidents for School Districts while serving as the main contact for customer L1 support. With 3-4 years of service desk experience, you'll work efficiently within our ticketing system to troubleshoot problems, maintaining confidentiality at all times. Agile feature teams will rely on your expertise to enhance service delivery.
Key Responsibilities:
• Act as technical resource for provincial L1 staff
• Serve as the Primary Point of Contact for customer support
• Manage tickets and customer expectations effectively
• Create and update standard operating procedures and FAQs
• Document problems and resolutions for future reference
Requirements:
• 3-4 years experience in a service desk environment
• 1+ years Level 2 support prefer...
This role focuses on analyzing and resolving incidents for School Districts while serving as the main contact for customer L1 support. With 3-4 years of service desk experience, you'll work efficiently within our ticketing system to troubleshoot problems, maintaining confidentiality at all times. Agile feature teams will rely on your expertise to enhance service delivery.
Key Responsibilities:
• Act as technical resource for provincial L1 staff
• Serve as the Primary Point of Contact for customer support
• Manage tickets and customer expectations effectively
• Create and update standard operating procedures and FAQs
• Document problems and resolutions for future reference
Requirements:
• 3-4 years experience in a service desk environment
• 1+ years Level 2 support prefer...
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