Job Description
Looking for an opportunity to work remotely for a UK-based company while building your experience across technical support, administration, and operations?
We're looking for a highly organised, reliable, and proactive Technical Support Administrator to join our team. This role goes beyond traditional helpdesk support and offers exposure to IT operations, procurement, reporting, customer service, and business administration.
You'll play a key role in ensuring our support function runs efficiently while providing exceptional service to both customers and colleagues.
Duties & Responsibilities
Act as the first point of contact for helpdesk tickets and support enquiries.
Assign, manage, and monitor tickets through Freshdesk.
Monitor helpdesk performance and provide regular reporting.
Assist with purchasing IT equipment and software.
Follow up on supplier orders and delivery timelines.
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