Job Description
**Vacante para la empresa Necodex en Country Club -Guadalajara, Jalisco**:
**Responsibilities**:
Primary Front-Line Support:
- Deliver exceptional service while resolving technical and non-technical issues, ensuring customer satisfaction.
- Handle customer communications with professionalism and empathy, even in challenging situations.
Advanced Troubleshooting & Escalations:
- Triage, investigate, and resolve technical issues beyond basic troubleshooting.
- Analyze API logs, resolve data discrepancies, and debug JavaScript or HTML issues.
- Collaborate with Level 2 Support Engineers to address highly technical cases, gaining exposure to code fixes and database queries.
Product & Process Improvement:
- Create advanced internal and external resources, including detailed troubleshooting guides and customer FAQs.
- Analyze recurring issues, recommend process improvements, and provide feedback to cross-functional teams (product, engineering, and support).
**Responsibilities**:
Primary Front-Line Support:
- Deliver exceptional service while resolving technical and non-technical issues, ensuring customer satisfaction.
- Handle customer communications with professionalism and empathy, even in challenging situations.
Advanced Troubleshooting & Escalations:
- Triage, investigate, and resolve technical issues beyond basic troubleshooting.
- Analyze API logs, resolve data discrepancies, and debug JavaScript or HTML issues.
- Collaborate with Level 2 Support Engineers to address highly technical cases, gaining exposure to code fixes and database queries.
Product & Process Improvement:
- Create advanced internal and external resources, including detailed troubleshooting guides and customer FAQs.
- Analyze recurring issues, recommend process improvements, and provide feedback to cross-functional teams (product, engineering, and support).
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