Job Description
Join Fujitsu as a Technical Support Analyst, focusing on diagnosing and resolving technical problems for school districts. Leverage your service desk expertise between 7 am to 7 pm PST in a shift rotation.
The role requires you to be the primary contact for Level 1 support, troubleshooting all aspects of NGN problems. You will manage ticket expectations, meet service level agreements, and document resolutions for future reference with tools like HEAT. Collaborating with Agile teams, you will provide vital support to establish reliable network operations.
Key Responsibilities:
• Provide troubleshooting via phone, email, and ticketing system
• Manage tickets while meeting operational Service Level Agreements
• Document problems and resolutions for knowledge base
• Analyze technical issues using network analysis tools
• Create and update standard operating procedures
Requirements:
• 3-4 years in service desk environment
• 1+ year Level 2 support, preferably M...
The role requires you to be the primary contact for Level 1 support, troubleshooting all aspects of NGN problems. You will manage ticket expectations, meet service level agreements, and document resolutions for future reference with tools like HEAT. Collaborating with Agile teams, you will provide vital support to establish reliable network operations.
Key Responsibilities:
• Provide troubleshooting via phone, email, and ticketing system
• Manage tickets while meeting operational Service Level Agreements
• Document problems and resolutions for knowledge base
• Analyze technical issues using network analysis tools
• Create and update standard operating procedures
Requirements:
• 3-4 years in service desk environment
• 1+ year Level 2 support, preferably M...
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