Job Description
Job Profile-
Title- Technical Solution Analyst( Support Domain)
Location- Bangalore (Hybrid)
Exp- 8+ years
JD-
Roles and Responsibilities:
- Enable digital transformation of support systems by aligning business, operations and technology
- Evaluate industry technology landscape, discover tech stack, design solutions to solve business requirements
- Ownership of end to end technology solutions projects
- Identify solutions for customer self-service, automation, personalization, proactive support and seamless omnichannel experience
- Knowledge of CRM, bug, messaging, collaboration, telephony, chat/bot, RPA systems required
- Experience working on process improvements and re-engineering
- Locate and define new process improvement opportunities
- Improve adoption of deployed platforms, tools
- Lead efforts to understand business needs, capture business requirements (BRD, defin...
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