Technical Support Analyst

About Us *Ring Ring* Your end-users need your help! Will you rise to the occasion and answer the call, drawing on your expertise to solve the problem that they are facing at that moment Our Technical Support Analysts are the 'Batmen' of Titansoft, give them the bat-signal, and they will look into your issue and beat them into oblivion. *POW!* Job Description What a Technical Support Analyst does in Titansoft Assist in product support for end users Coordinate with team members to resolve reported problems by end users with SLA Provide a single point of contact for end users to report problems Work closely with team members to suggest and propose prevention methods or workarounds for problems Be proactive with system monitoring, provide efficient solution and action before end users report / problems occur Take responsibility on receiving reports or problems until the root cause is solved or preventive action is applied Willing to perform 24/7 support duties on rotational basis Perform t...