Job Description
Role
Technical Support
Location
Guadalajara, Mexico
Responsibilities
Technical Support Troubleshoot and resolve issues that have been escalated from the Helpdesk.
Incident Management: RTrack and document issues: Log all issues, resolutions, and updates in a ticketing system or help desk software (e.g., ServiceNow, Jira).
Escalate issues: If unable to resolve, escalated complex issues to higher-level support or specialized teams (e.g., engineers or developers).
Monitor and follow-up: Ensure timely resolution of issues and follow-up with users to confirm their problems have been resolved.
System Monitoring & Maintenance Monitor system performance: Keep an eye on system performance and reliability, ensuring systems are functioning optimally.
User Training and Documentation Create documentation: Develop user guides, knowledge base articles, FAQs, and other documentation to help users self‑service common issue...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application