Job Description

Position Summary  
We are seeking a Technical Support Consultant to provide application and technical support for the TouchWorks EHR platform. This role is responsible for troubleshooting client issues, managing support cases through ServiceNow, and collaborating with internal teams to deliver timely resolutions. 
The ideal candidate will have experience in healthcare IT support, strong troubleshooting skills, and the ability to work effectively in a fast-paced client-facing environment. 
Key Responsibilities  
Manage and resolve technical support cases for the TouchWorks EHR application using ServiceNow 
Troubleshoot application, database, integration, and performance-related issues 
Support EHR workflows, configurations, and healthcare-specific functionalities 
Investigate SQL, SSL certificates, and connectivity-related issues 
Collaborate with development and infrastructure teams to resolve complex problems 
        

Apply for This Position

Ready to take the next step? Click the button below to submit your application.

Submit Application