Job Description

Job Description
:We are seeking a proactive Technical Support Engineer to provide technical assistance, troubleshoot issues, and support clients on product and system usage. The role requires strong SQL knowledge, analytical thinking, and the ability to coordinate with clients, delivery managers, and technical teams in a fast-paced techno-functional environment.
Working hours -2:00 PM to 11:00 PM (This is a work-from-office role based in Ahmedabad, Gujarat. Candidates who are willing to relocate to this location are encouraged to apply. Interested candidates may apply for this position)
Essential Duties & Responsibilities:
Manage and resolve support tickets within defined SLAs.
Troubleshoot application and system issues using SQL queries.
Document issues and resolutions in the knowledge base.
Escalate unresolved issues with proper analysis.
Coordinate with clients, delivery managers, and technical t...
            

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