Job Description
We are seeking a Technical Support Engineer to provide exceptional customer support for the ServiceNow platform. The role involves troubleshooting technical issues, resolving customer cases, and assisting users in understanding platform functionalities and unexpected behaviors.
The ideal candidate should possess strong technical troubleshooting skills, excellent communication abilities, and a customer-centric mindset.
Key Responsibilities Customer Support & Case Management- Resolve technical cases raised by customers regarding ServiceNow products and platform functionalities.
- Provide support through multiple channels, including:
- Web
- Chat
- Case updates
- Telephone support
- Deliver outstanding customer experiences by building trust, demonstrating empathy, and maintaining effective communication.
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