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Technical Support Engineer- ESG (Bilingual English and Spanish)

📍 Sophos • Brazil, Brazil, Brazil • Posted June 18, 2026

Permanent Posted June 18, 2026
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Job Description

Role Summary

As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting-edge technologies in the dynamic software security space. 

What You Will Do


  • Provide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality and customer satisfaction, covering our Network products

  • Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that includes, but is not limited to: Installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.

  • Handle technical escalations within team response/resolution targets

  • Ability to work weekend and on-call shifts on a rotational basis

  • Provide Team Leader or Manager feedback about Technical Support procedures and polic...

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