Technical Support Engineer

Technical Support Engineer

Job Title: Technical Support Engineer
Location: Remote, UAE
Job Type: Full-Time
Experience Required: 2 to 5 years
Eligibility: Male/Female both can apply

Role Description

We are seeking a Technical Support Engineer to provide high-quality technical assistance for software platforms, internal systems, and user-facing technology issues. This role focuses on troubleshooting, issue diagnosis, escalation coordination, customer or user support, and maintaining strong service responsiveness. You will work with product, engineering, and operations teams to resolve problems efficiently and improve the overall support experience. This role is ideal for someone who is technically capable, service-oriented, and comfortable handling a mix of functional and technical support scenarios.

Key Responsibilities

• Investigate and resolve technical issues raised by user...