Technical Support Engineer

TCS Hiring!!!

Location - TCS - Chennai, Gandhinagar

Exp Range - 6 to 10

Job Description

Job Description – Technical Support Engineer

Role Summary

Technical support for Google Workspace applications: Gmail, Groups & Contacts, and their corresponding Admin Console settings and reports, as well as related APIs.

First point of contact for Enterprise customers seeking technical support.

Second level support for lower segments technicians through consults.

Point of contact with internal engineering and business teams.

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Key Responsibilities

• Provide remote and hands-on troubleshooting, replicating customer issues in various environments.
• Determine optimal solutions based on customer-provided details and issues.
• Guide customers through the problem-solving process....