Job Description

 
  Overview 
 Job Title: Technical Support Engineer
 Location: Johannesburg
  Job Summary: 
 The Technical Support Engineer will provide technical assistance to mainly support the customers with troubleshooting and resolving complex electrical and electronic system issues within the Battery Energy Storage Systems (BESS) field. The ideal candidate will have a strong background in electric and electronic engineering and possess excellent problem-solving and have experience in a technical field.
 Responsibilities:
 Provide technical support and assistance to customers via phone, email, and on-site visits.
 Troubleshoot and resolve complex hardware and software issues, ensuring customer satisfaction.
 Collaborate with internal teams to diagnose and resolve product or service-related problems.
 Conduct detailed analysis and root cause investigations to identify underlying technical issues.
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