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Technical Support Engineer

📍 SailPoint • Pune, Maharashtra, India • Posted June 07, 2026

Full time Posted June 07, 2026
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Job Description

Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact? At SailPoint, our Engineering team does just that. Our engineering is where high-quality professional engineering meets individual impact. Our team creates products are built on a mature, cloud-native event-driven microservices architecture hosted in AWS.

This position (part of our Customer Support Team) is responsible for working directly with SailPoint field personnel and customers to identify, troubleshoot, and resolve technical problems directly or in conjunction with our level 2 team.

Responsibilities:

  • Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting.
  • Troubleshoot and resolve technical problems reported by our customers.
  • Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured

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