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Technical Support Engineer -SD

📍 Mphasis • Bengaluru, Karnataka, India • Posted June 13, 2026

Full Time Posted June 13, 2026
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Job Description

Job Description

Job Summary –

  • Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

    • Years of experience needed – Minimum 6 to 12 months

    Technical Skills:

  • Effective Business Communication
  • Strong time management
  • Communication in neutral or American accent over phone and grammar skills
  • Analytical skills
  • Ability to follow process and procedures. Escalate u...

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