Job Description
In This Role, Your Responsibilities Will Be:Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution Enable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and onsite Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements Educate and empower customers through technical training sessions and support engagements Guide customers through product onboarding, application troubleshooting, and ongoing solution maintenance Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams Collaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usability Escalate com...
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