Technical Support Engineer

**Technical Support Engineer**
**(PLEASE SUBMIT RESUME IN ENGLISH)**
**Location**:Hybrid or Home-based in Mexico
**Position Summary**
Bentley Systems is seeking a talented individual to become a valued member of our Global Technical Support team to support OpenUtilities Substation, a comprehensive intelligent substation design tool aimed at making substation design faster, easier, and more efficient.
**Responsibilities**:
- Serve as the primary support liaison between the Customer and Bentley Systems in a 24 x 5 environment.
- Provide On-site assistance with complex technical solutions requiring changes to core functionality, code, and systems operation.
- Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
- Troubleshoot the user's support request using the available tools and resources while following the appropriate processes and procedure...