Job Description
Technical Support Officer
37 Hours per week
Salary Range £26,824 to £29,540 pa – pro rata for hours worked
Type of Contract Fixed Term Contract – 2 years
Location Hybrid / Stevenage
About the role
We are looking for a Technical Support Officer to assist the Housing Asset Management team in a busy office environment, effectively delivering all aspects of office and technical support functions for the Business Unit. You will be the first point of contact for tenants wishing to resolve planned maintenance issues. Duties will include liaising with tenants, contractors, internal colleagues and Members over the phone and face to face; resolving complaints ensuring deadlines are met; scanning, filing and saving documents accurately to build up a comprehensive data base for our housing stock. Other duties will include raising and processing orders; maintaining and developing processes and procedures; assisting in monitoring and reviewing contractor performance.
About you
37 Hours per week
Salary Range £26,824 to £29,540 pa – pro rata for hours worked
Type of Contract Fixed Term Contract – 2 years
Location Hybrid / Stevenage
About the role
We are looking for a Technical Support Officer to assist the Housing Asset Management team in a busy office environment, effectively delivering all aspects of office and technical support functions for the Business Unit. You will be the first point of contact for tenants wishing to resolve planned maintenance issues. Duties will include liaising with tenants, contractors, internal colleagues and Members over the phone and face to face; resolving complaints ensuring deadlines are met; scanning, filing and saving documents accurately to build up a comprehensive data base for our housing stock. Other duties will include raising and processing orders; maintaining and developing processes and procedures; assisting in monitoring and reviewing contractor performance.
About you
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