Job Description
Join GE Vernova’s Grid Automation team as a Technical Support Specialist. This remote position focuses on providing technical support for protection and control systems in utility and industrial settings.
As a key member of the Grid Automation Technical Support team, you will deliver Level 2 post-sales support for GE Vernova’s diverse protection and control portfolio. The ideal candidate will have a strong background in fault analysis, configuration, and product integration. You will act as a vital link between customer care, field teams, and engineering experts to ensure clear communication and effective solutions.
Key Responsibilities:
• Provide daily technical case management through various communication channels
• Investigate and resolve technical issues effectively and promptly
• Collaborate with engineering teams on escalated inquiries
• Offer upgrade recommendations for obsolete products
• Document and maintain records in CRM and quality management tools
As a key member of the Grid Automation Technical Support team, you will deliver Level 2 post-sales support for GE Vernova’s diverse protection and control portfolio. The ideal candidate will have a strong background in fault analysis, configuration, and product integration. You will act as a vital link between customer care, field teams, and engineering experts to ensure clear communication and effective solutions.
Key Responsibilities:
• Provide daily technical case management through various communication channels
• Investigate and resolve technical issues effectively and promptly
• Collaborate with engineering teams on escalated inquiries
• Offer upgrade recommendations for obsolete products
• Document and maintain records in CRM and quality management tools
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