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Technical Support Specialist

📍 Getronics • Brussels, Brussels, Belgium • Posted May 30, 2026

Full-time Posted May 30, 2026
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Job Description

Nature of tasks

  • Service desk agent, incident agent and analyst, problem agent and analyst
  • Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
  • First and second-line support: remote and on-site support
  • Recording & tracking incident and request information
  • Recording & tracking Problem information
  • Participating in reconfiguration/installation of PC environment
  • Documenting operational support procedures
  • Drafting technical content for knowledge database
  • IT support specialist must be able to perform all tasks of a service desk operator
  • Testing and administration of applications
  • Liaising with system administration and database administration for execution of administration tasks
  • ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support

    • General

  • Highly autonomous a...

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