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Technical Support Specialist - Hybrid

📍 ISAAC Instruments • St-Bruno-de-Montarville, Quebec, Canada • Posted June 24, 2026

Full-time Posted June 24, 2026
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Job Description

Job Description

As a Technical Support Specialist, your focus is to assist clients in troubleshooting and resolving technical issues they may be experiencing.

Your role involves responding to, resolving, and following-up on cases to provide an effortless client experience. You address priorities and cases issues in a timely manner with clarity and professionalism in alignment with SLAs & KPIS, ensuring non-recurrence and client satisfaction. Additionally, you strive to demonstrate technical expertise, efficiency and commitment in your work.

Responsibilities

  • Manage customer requests through the incident tracking system, ensuring proper priority levels and resolution
  • Analyze, diagnose, and escalate technical issues as needed, documenting cases for reference and training
  • Communicate issue resolutions clearly to customers, providing basic training on ISAAC solution and system functionalities
  • Respond to and resolve cas...

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