Job Description
Job Title: Technical Support Specialist (level 3)
Location: Birmingham, Alabama, United States
Type: 3 year Contract
Compensation: $35.00
Contractor Work Model: Onsite – onsite
Hours: 40.0
Responsibilities
+ Provide frontline computer systems and application diagnostics and support as part of a 24x7x365 contracted staff
+ Monitor primary SCADA and ancillary systems for health and availability
+ Coordinate repairs and problem resolution with EMS Department Personnel and other staff
+ Notify key customers regarding system outages and events impacting critical systems
+ Contribute to process improvements based on customer feedback
+ Track and document support cases to completion, adhering to access policies
+ Support Business Continuity and Disaster Recovery systems daily
Requirements
+ Formal education in Computer Science or related IT field or equivalent exper...
Location: Birmingham, Alabama, United States
Type: 3 year Contract
Compensation: $35.00
Contractor Work Model: Onsite – onsite
Hours: 40.0
Responsibilities
+ Provide frontline computer systems and application diagnostics and support as part of a 24x7x365 contracted staff
+ Monitor primary SCADA and ancillary systems for health and availability
+ Coordinate repairs and problem resolution with EMS Department Personnel and other staff
+ Notify key customers regarding system outages and events impacting critical systems
+ Contribute to process improvements based on customer feedback
+ Track and document support cases to completion, adhering to access policies
+ Support Business Continuity and Disaster Recovery systems daily
Requirements
+ Formal education in Computer Science or related IT field or equivalent exper...
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