Job Description
Responsibilities:
– Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk.
– Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms.
– Train users on logistics solutions platforms and create training materials.
– Collaborate with logistics and IT teams to ensure compliance and data accuracy.
– Communicate effectively with users, providing clear written and verbal support in English.
Qualifications:
– 2–3 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment.
– 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flexport (e...
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