Job Description
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Primary Responsibilities
- Provide first line support to SGS affiliates and external clients.
- Fast paced handling of incidents / requests resolution, escalation and information routing.
- Deciding on incident severity/priority.
- Validation and evaluation of technical and or operational information pertaining to the incident.
- First contact resolution and troubleshooting via phone and remote access tools.
- Managing Incidents throughout their lifecycle.
Reporting Line
IT Service Desk Manager or Supervisor
Specific Responsibilities
- Estab...
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